After-sales repair process
by disposal box
1、Please contact Nespresso if you have any issue with your coffee machine, and Nespresso will arrange to send disposal box if confirmed.
2、Please remove yellow strapping tape and open the disposal box after received it, and take out the red strapping tape.
3、Please confirm with Nespresso first and remove the removable parts(water tank, drip tray, capsule container and Rapid Cappuccino System(R.C.S).
4、Close the disposal box, and fix the disposal box with two sides of holes by red strapping tape.
5、Please send disposal box to our repair center after confirmed with our customer service.
6、Nespresso will send disposal box with machine back to you once Nespresso finish checking and repairing.
7、Please take out your machine and confirm it when you receive the disposal box. Meanwhile, please send back disposal box to our repair center.
8、Please contact Nespresso if you have any question.