- Check the outlet, plug, voltage and fuse.
- Turn on the machine by pressing one of the 9 keys for 1 second.
- If the problem persists, call Nespresso.
QA
No light on the keys and indicator lights.
The "Descaling" alert blinks orange and the milkbased drinks keys work.
Descaling is required: a few cycles remain before your machine locks itself. Descale the machine.
When you press the recipe key, it does not start and the "Descaling" alert, Lungo and Ristretto keys blink.
The machine is in safety mode against scale; use is blocked. Descale the machine; refer to the"Descaling" paragraph.
During descaling, the Lungo + Ristretto keys blink and the "Descaling" indicator light remains lit.
Your water tank is empty, but the descaling cycle is not completed. Rinse the water tank andcompletely fill it with fresh drinking water. Press the Lungo + Ristretto keys to resume the cycle.
The 9 keys blink quickly non-stop.
The water tank is empty. Several recipes in a row were launched with no water in the water tank;the priming mode will be launched after pressing any key. Pour water in the water tank. Place themilk frother and a container under the head. Press any key. Take care, some water and steamwill flow out from the milk frother connection for a few seconds. If you have lost the milk frother,Press and hold Espresso and Iced frappé keys during 3 seconds.
The recipe key blinks rapidly during preparation.
The water tank is empty. Fill the water tank.
The milk foam is insufficient.
- Use refrigerated skimmed or semi-skimmed milk (approximately 4° C).
- Rinse the milk frother after each preparation.
- Descale the machine (see the "Descaling" paragraph).
- Refer to the paragraph "Milk recipe preparations".
- Correctly center the cup relative to the machine.
- Clean the milk frother connection.
Milk-based recipes keys do not light up.
Set up the milk frother so that all keys light up.
Milk overflows from the mug during preparation.
Refer to "Milk recipe preparations" paragraph prior to making milk-based preparations toadjust the quantity of milk or to choose a more suitable mug.
The "Clean" alert is a steady orange light.
Remove the milk frother. Rinse it.
The lever does not fully close.
Empty the capsule container. Ensure that there are no capsules blocked in the capsule container.
Leakage around the capsule (water present in the capsule container).
Properly insert the capsules. In the event of a leak, call Nespresso.
No coffee, no water.
- The water tank is empty: fill it.
- Descale if necessary, see the "Descaling" paragraph.
The coffee flows very slowly.
- The flow rate depends on the capsule type.
- Descale if necessary, see the "Descaling" paragraph.
No coffee, only water is flowing (despite having inserted a capsule).
Call Nespresso.
The coffee is not hot enough.
- Preheat the cup.
- Perform a rinse of the machine.
- Descale if necessary, see the "Descaling" paragraph.
Cannot go to the Menu Mode (e.g. "Descaling" "Automatic Power Saving Setting").
- Turn on the machine.
- Ensure that you simultaneously press the keys for 3 seconds.
- Plug/unplug the machine.
- If the problem persists, call Nespresso.
Irregular blinking.
Send the machine to the repair center or call Nespresso.
The 9 keys blink simultaneously for 10 seconds and the machine turns off.
Breakdown Alarm: Arrange to have the machine repaired or call Nespresso.